Introduction

At Chateau Victoria Hotel & Suites (“we,” “us,” or “our”), we are committed to protecting your personal information in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA), the British Columbia Personal Information Protection Act (PIPA), and other applicable Canadian privacy laws. Your privacy is of utmost importance to us, and we strive to handle your personal information with care and respect. This Privacy Policy outlines how we collect, use, store, and safeguard your information when you interact with our website or services.

Information We Collect

Personal Information

When you interact with us, we may collect personal information, including but not limited to:

• Identification Documents: Passport or driver’s license when required
• Full Name
• Contact Details: Email address, phone number, and mailing address
• Payment Information: Processed securely through trusted platforms
• Guest Preferences: Special requests or preferences for your stay

Non-Personal Information

When you visit our website, we may automatically collect non-personal information such as:

• IP Address
• Browser Type and Operating System
• Pages Visited and Interactions on Our Site
• Date and Time of Access
• Referring Website Addresses

Please note that we do not use cookies or tracking technologies. If this changes, we will update this policy accordingly.

How We Use Your Information

Your personal information is used for the following purposes:

• Analytics: Analyzing non-identifiable data to improve our services and website functionality
• Service Delivery: Processing reservations and payments
• Personalization: Enhancing your guest experience and accommodating preferences
• Communication: Responding to inquiries or resolving concerns
• Marketing (with Consent): Sending newsletters, promotions, or updates about our services
• Legal Compliance: Complying with legal obligations and regulations
• Security: Protecting against unauthorized access, fraud, or other illegal activities

Your Consent

By providing your information or using our services, you consent to the collection, use, and disclosure of your information as described in this policy. Consent may be:

• Explicit: Such as submitting a form or ticking a checkbox
• Implied: Such as making a reservation or continued use of our services

You may withdraw your consent at any time by contacting us. Please note that withdrawing consent may limit our ability to provide certain services.

Sharing Your Information

We do not sell or rent personal information. However, we may share your data with trusted third parties to facilitate our operations:

• Service Providers: Payment processors, booking platforms, IT support, and other service providers who assist in our business operations
• Legal Requirements: When required by law or in response to legal processes
• Business Transfers: In the event of a merger, acquisition, or sale of assets

All third parties are contractually obligated to protect your information and use it only for the purposes specified by us.

International Data Transfers

Your personal information may be transferred to and processed in countries other than Canada. In such cases, we ensure that appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

How We Protect Your Information

We employ robust security measures to protect your personal information from unauthorized access, misuse, or loss, including:

• Encryption: Sensitive data is encrypted during transmission and storage
• Secure Servers: Protected by industry-standard firewalls and security protocols
• Access Controls: Restricted access to personal information to authorized personnel only
• Regular Audits: Security systems are regularly monitored and tested for vulnerabilities
• PCI Compliance: Adherence to Payment Card Industry Data Security Standards for handling payment information

While we strive to protect your information, no security system is entirely infallible. If you believe your information has been compromised, please contact us immediately.

Data Breach Notification

In the unlikely event of a data breach involving personal information, we will:

• Mitigation Steps: Measures we are taking and recommendations for you to protect yourself
• Notify Affected Individuals: Within 72 hours of discovering the breach, as required by law
• Provide Details: Nature of the breach, information compromised, and potential risks

Your Rights

You have the right to:

• Access: Request access to the personal information we hold about you
• Correction: Request corrections for inaccuracies or incomplete data
• Deletion: Request deletion of personal information where legally permissible
• Withdraw Consent: At any time, subject to legal or contractual restrictions

To exercise these rights, please contact us using the details provided in the “Contact Us” section..

Retention of Information

We retain personal information only as long as necessary to fulfill the purposes for which it was collected or to comply with legal and regulatory requirements. Once no longer needed, personal information is securely destroyed or anonymized.

Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors without parental consent. If you believe we have collected such information, please contact us to have it removed.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read their privacy policies before providing any personal information.

Marketing Communications

If you opt-in, we may use your email address to send:

• Newsletters
• Promotions
• Updates about Our Services

You can withdraw your consent at any time by:

• Clicking “Unsubscribe”: Located in the footer of our emails
• Contacting Us Directly: Using the information provided below

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updates will be posted on this page with the latest revision date. For significant changes, we will provide a more prominent notice (e.g., email notification).

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us at:

Chateau Victoria Hotel & Suites
740 Burdett Avenue
Victoria, BC, Canada V8W 1B2
Phone: +1 250-382-4221

We are committed to addressing any concerns you may have about your privacy and our use of your personal information.